Due to the nature of our business Yorkshire Fabric Shop .com consider each customer order to be a custom-produced order. For this reason we cannot accept returns on the basis that the customer either does not like the fabric/product, wrong shade or deems it unsuitable. The only reason we will accept a return is if the fabric/product is damaged, or we have either sent the wrong quantity or incorrect fabric.
Customers are strongly urged therefore to request samples of the fabric before ordering (usually samples are sent and delivered within 24 hours). Should customers order without first requesting a sample of the fabric then they do so at their own risk.
Check & Inspect The Fabric Before Cutting or Using
Fabrics and products must be inspected and checked before cutting. If the goods are received damaged, then they should be signed for as such and we must be advised in writing immediately, email communication is acceptable.
We may ask customers to supply a photograph showing the problem. Once we agree to a return, goods will be exchanged without delay.
No claims can be entertained or exchanges made once the material has been cut. Customers therefore should fully inspect fabric prior to processing.
Batch & Colour
Yorkshire Fabric Shop takes all reasonable precautions to ensure batch and colour consistency and work within long accepted industry guidelines. We cannot however guarantee a perfect match from one batch to another or indeed from a sample cutting to delivered goods.
The fabrics shown on our website are an accurate representation of the actual product but we cannot be responsible for variations caused by monitor/browser settings which may influence the colour of the fabric.
Minor Weave Faults
The nature of the weaving process is such that there can be small faults present in a roll of fabric. In such cases, Yorkshire Fabric Shop will take all reasonable steps to minimise the number of faults present and will make appropriate allowances in accordance with industry guidelines.
We cannot accept returns for reasons relating to the presence of faults.
No returns can be accepted or credited without prior agreement, therefore customers should email within 7 days of receipt of goods.
Cancellation of orders can only be accepted if the order has not been processed by Yorkshire Fabric Shop. Customers should be aware that our aim is to process orders the same working day. Cancellations will be disallowed if goods have been cut and prepared for delivery in which case customers will be expected to pay in full for goods ordered.
Customers are required to pay for the carriage of any goods being returned unless the goods were either faulty or the order was sent out in error, in which case Yorkshire Fabric Shop will return the postage in full.
When sending item back please use a track and signature service for your peace of mind.